Shipping Policy

Last updated: September 2026

Thank you for shopping with Lucy’s Lane Melbourne. This Shipping Policy explains how we process and deliver your order, our estimated delivery times, and what you can expect after placing an order with us.

Free Shipping

We offer free shipping on every order placed with Lucy’s Lane Melbourne. There is no minimum order value required.

Regardless of the value or size of your order, standard shipping is provided at no additional cost.

Where We Ship

We currently ship to:

Australia

If your delivery destination is not available at checkout, please contact us at info@lucylanemelbourne.com before placing your order.

Order Cut-Off Time

Orders are processed according to Australian Eastern Time (AET).

Orders placed before 4:00 PM, Monday to Friday, can begin processing on the same business day.
Orders placed after 4:00 PM, on weekends, or on applicable public holidays will begin processing on the next business day.

Processing Times

Orders are processed Monday to Friday, excluding applicable public holidays.

Our usual processing time is 1–3 business days. During this period, your order is checked, prepared, packed, and handed over to the appropriate shipping or logistics partner.

During particularly busy periods, such as seasonal sales, Black Friday, or public holidays, processing may occasionally take a little longer. Where a significant delay affects your order, we will make reasonable efforts to keep you informed.

Delivery Times

Once your order has been processed and dispatched, the estimated shipping transit time is:

4–9 business days

Business days are Monday to Friday, excluding applicable public holidays.

Estimated Total Delivery Time

Stage	Estimated Time
Order Processing	1–3 Business Days
Shipping Transit	4–9 Business Days
Total Estimated Delivery	5–12 Business Days

These delivery times are estimates rather than guaranteed delivery dates.

Actual delivery times can vary depending on your destination, carrier operations, customs or import processing where applicable, weather conditions, public holidays, peak periods, or other circumstances outside our reasonable control.

We will always aim to have your order delivered within a reasonable timeframe.

How We Ship

Orders are shipped directly to the delivery address entered during checkout.

Lucy’s Lane Melbourne works with a network of shipping, fulfilment, and logistics partners to deliver orders throughout Australia.

Depending on the product, fulfilment location, destination, and operational availability, your parcel may pass through multiple logistics providers before reaching you. An international logistics partner may handle part of the journey before the parcel is transferred to a local Australian carrier or last-mile delivery provider.

The carrier used for a particular order may therefore vary. Lucy’s Lane Melbourne selects or works with the appropriate shipping network based on the order, destination, fulfilment location, and available delivery services.

Tracking Your Order

Once your order has been dispatched, you will receive a Shipping Confirmation Email containing, where available:

Your tracking number
A link to track your shipment
Available delivery information or an estimated delivery date

If you have not received your shipping confirmation after your order has been processed, please check your spam or junk folder first.

If you still cannot locate it, contact us at info@lucylanemelbourne.com and include your order number so we can assist you.

When Your Order Arrives

We recommend checking your parcel shortly after delivery.

If your parcel appears damaged, has already been opened, contains an incorrect product, or something appears to be missing:

Note visible damage with the delivery driver where reasonably possible
Take clear photographs of the parcel, packaging, and affected products
Contact info@lucylanemelbourne.com as soon as possible and preferably within 3 business days of delivery, including your order number and relevant photographs

Reporting an issue promptly helps us investigate the matter with the appropriate shipping or logistics provider.

This requested reporting period does not limit any rights or remedies you may have under the Australian Consumer Law.

Parcels Not Collected or Refused

If a parcel is returned because it was not collected, delivery was refused, or an incorrect or incomplete delivery address was supplied, we will contact you once the situation has been confirmed.

Depending on the circumstances, we may arrange:

Reshipment of the order, where additional shipping costs may apply; or
A refund where applicable under our Returns & Refund Policy.

Where permitted by applicable law, additional shipping costs resulting from an incorrect address, refused delivery, or failure to collect a parcel may be the responsibility of the customer.

Nothing in this section limits any rights available under the Australian Consumer Law.

Lost or Missing Parcels

If your order has not arrived within the estimated delivery period, we recommend first:

Checking your tracking information
Confirming the shipping address provided with your order
Checking with neighbours, reception, or any usual safe-drop location
Contacting the local carrier if tracking indicates that delivery was attempted

If you still cannot locate the parcel, contact us at info@lucylanemelbourne.com and include your order number and tracking information where available.

We will review the shipment and, where necessary, open an investigation with the relevant shipping or logistics provider.

If a parcel is confirmed as lost, we will arrange an appropriate solution, such as a replacement or refund, taking into account your rights under the Australian Consumer Law.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error after ordering, contact info@lucylanemelbourne.com as soon as possible.

If the order has not yet been processed or dispatched, we will make reasonable efforts to update the delivery address.

Once an order has entered fulfilment or has been dispatched, we may no longer be able to change the address. If an order needs to be reshipped because an incorrect or incomplete address was provided, additional shipping costs may apply.

Shipping at a Glance

Criteria	Details
Shipping Cost	Free on every order
Currency	AUD (A$)
Shipping Destination	Australia
Order Cut-Off Time	4:00 PM AET, Monday–Friday
Processing Time	1–3 Business Days
Delivery Time	4–9 Business Days
Estimated Total Delivery	5–12 Business Days
Delivery Method	Home Delivery
Tracking	Provided where available

Import Duties and Taxes

Depending on the fulfilment location and the nature of the shipment, an order may travel internationally before being delivered in Australia.

Where applicable, customs authorities may impose import duties, taxes, customs charges, or clearance fees.

If any such charges are payable by the customer, this will be subject to applicable laws and customs requirements. Customs procedures and charges are determined by the relevant authorities and may be outside the control of Lucy’s Lane Melbourne.

Australian Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or modify any guarantee, right, or remedy available to you under the Australian Consumer Law that cannot legally be excluded.

Where goods fail to meet an applicable consumer guarantee, your statutory rights and remedies remain fully available regardless of anything stated elsewhere in this Shipping Policy.

Getting in Touch

For questions about your order, delivery, tracking, or shipping, the quickest way to contact us is by email at info@lucylanemelbourne.com.

Please include your order number whenever possible so our customer service team can assist you more efficiently.

We aim to respond to customer enquiries within 24 business hours.

Customer Service Hours

Monday to Friday: 9:00 AM – 6:00 PM (AET)
Saturday: 10:00 AM – 4:00 PM (AET)

1. Shipping Policy